Privacy Policy

S4M Creative Studio Inc. ("S4M," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website, inquiry forms, and client engagements, how we use it, and the choices you have. This policy applies to visitors, prospective clients, active clients, students, and college/university partners.

1. Information we collect

We collect only the information we need to respond to you and deliver our services:

• Information you provide. Name, email, company or institution, phone (if given), project details, budget range, service interests, and messages submitted through our inquiry or co-op forms.
• Client engagement information. Files, brand assets, credentials, feedback, and correspondence shared with us during a project.
• Usage information. Standard log data such as IP address, device type, browser, referring page, and pages visited, collected automatically when you use our site.

2. How we use information

• Respond to inquiries and prepare quotes or proposals.
• Deliver, manage, and support the design services you engage us for.
• Evaluate and coordinate co-op placements with post-secondary institutions.
• Improve our website, communications, and service quality.
• Comply with legal, tax, and contractual obligations in Canada.

3. Legal basis

We process personal information based on your consent, the performance of a contract with you, our legitimate business interests (such as responding to inquiries and improving our services), and compliance with applicable law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act(PIPA).

4. Sharing

We do not sell personal information. We share it only with:

• Service providers that help us operate (for example, hosting, email, analytics, file storage) under confidentiality obligations.
• Collaborators and contractors engaged on your project, bound to confidentiality.
• Authorities when required by law, subpoena, or to protect rights, safety, and property.

5. International transfers

Our vendors may process data outside British Columbia or Canada. Where that happens, we use providers with recognized security and privacy practices.

6. Retention

We keep personal information only as long as necessary to fulfill the purposes described here, or as required by law and our professional obligations. Inquiry records that do not become client engagements are typically retained for up to 24 months.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your choices and rights

Subject to applicable law, you can request access to, correction of, or deletion of your personal information, withdraw consent, or ask questions about our practices. Email info@s4mcreativestudio.com and we will respond within a reasonable timeframe.

9. Cookies

Our site uses a small number of first-party cookies and similar technologies for basic functionality and aggregate analytics. You can control cookies through your browser settings; disabling them may affect site behaviour.

10. Children

Our services are directed to businesses, institutions, and post-secondary students. We do not knowingly collect personal information from children under the age of 13.

11. Changes

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

12. Contact

S4M Creative Studio Inc.
3231 Goldfinch Street, Abbotsford, BC V2T 5R8, Canada
info@s4mcreativestudio.com